• All tutoring plans must be paid in full before sessions begin.

• Invoices are sent to the parent/guardian email on file one week before your start date.

• Invoices expire after 48 hours. If payment is not received within that window, your reserved time slot will be released and rescheduled once payment is complete.

• Please send proof of payment (especially for bank transfers or manual methods) once complete.

• Prepaid long-term plans (6-month and yearly) include built-in discounts and guarantee your preferred weekly slot for the duration of the plan.

24-Hour Policy

• You must provide at least 24 hours’ notice for cancellations, rescheduling, or switching from in-person to online.

• With 24+ hours’ notice, your session can:

  • Be moved to a later date (usually added to the end of your package)

  • Be switched to an online session

  • Be credited to your next invoice (for prepaid clients)

Grace Pass

• Every client is allowed one short-notice cancellation every 2 months, where normal rescheduling applies.

• This is designed for illness or emergency situations.

Short-Notice Cancellations

• Any cancellation under 24 hours, beyond your grace pass, is forfeited and cannot be rescheduled or credited — except in exceptional cases at the tutor’s discretion.

Changes to Session Timing

• Changes to the session start time also require 24 hours’ notice.

• If no alternate time is available, the session will be moved to the end of the package.

Excessive Changes

• If you cancel or reschedule with short notice more than twice per billing cycle, your scheduling flexibility may be reduced, or sessions may shift to online-only.

Tutor Cancellations

• If the tutor must cancel, a make-up session will be offered, or a credit will be applied to your next invoice.

• Pricing listed across the website does not include applicable taxes. Taxes will be added at the time of invoicing.

• Shorter (45-minute) sessions are available upon request, but progress may take longer than with full-hour sessions.

• The Literacy Intervention Program is only available in 60-minute sessions, twice per week, and cannot be adjusted.